At the University of Minnesota, we are committed to learning and discovery that prepares us to meet all types of challenges facing our communities. To do so, we must work to navigate difficult conversations in more informed and compassionate ways.
Information Literacy
Information literacy–the ability to find, evaluate, organize, use, and communicate information–is key for navigating environments of free expression online and in person. These skills can help you think more critically and make informed decisions:
- Interact with different social channels and news sources for diverse perspectives
- Recognize the biases of your source; people and media outlets all have inherent biases
- Research topics further; do not take one person’s opinion as fact. Our UMN libraries have great resources for this!
- Ask for clarity about statements you find confusing or incorrect
- Find trustworthy sources (e.g., maintain objectivity, cover a wide range of topics)
- Develop new or better skills in making informed choices in a time of misinformation and division
- Use all your research and knowledge to form your own opinions
Managing Conflict
Well-managed conflict can produce constructive dialogue and thoughtful conversation. While getting started can be awkward and intimidating, keeping a respectful and safe environment at the forefront can help everyone involved.
- Ensure participants have an equal share in the conversation
- Listen to understand, not just to respond
- Show respect for all participants
- Assume positive intent
- Prioritize face-to-face interaction when possible
If you are unable to resolve a conflict alone, a neutral third party may be able to help. The Student Conflict Resolution Center (SCRC) can help resolve campus-based concerns. SCRC staff provide confidential, impartial, and informal options for resolving conflicts in an equitable manner. Learn more here.
Intent vs. Impact
Have you ever made a comment that was met with pushback? What you say, even if you did not intend for it to be harmful, can leave a damaging impact. In such situations, take a moment to reflect on whether an apology might be warranted and consider how you can improve your communication moving forward.
Interpersonal conflict is an inevitable part of college life. Some conflicts can take a negative emotional toll, but it is never too late to make amends.
Work to repair after a challenging event by:
- Acknowledging harm done through apologies or accepting consequences
- Rebuilding trust with a person or group through actions and words
- Advocate for and attend listening sessions and leadership meetings that address the impact harmful behavior has on our community
Work to restore after a challenging event by:
- Growing your understanding with micro trainings from Office for Equity and Diversity
- Exploring new ways to react and respond to polarizing divisions and inequalities
- Dialogue Beyond Differences (link coming soon)